Terms of Service

When booking a consultation with Sleep Works, the Client agrees to these Terms of Service:

"Sleep Works" is the trading name of Sleep Works Limited. In these Terms of Service 'we', 'us' and 'our' refers to "Sleep Works".

general

The Client agrees to follow safe sleep practices in line with SIDS recommendations. Please click here to read more.
The Client understands the safety guidelines on co-sleeping.
The Client will disclose any medical conditions that their child has to Sleep Works
The Client will not disclose any of the information they receive from Sleep Works to a third party, without Sleep Works' prior permission.
The Client is aware and fully understands that making changes to sleep will cause some crying / crying is involved with sleep training.

Full payment for all packages and follow-up support is required prior to consultation starting. Once payment is received in full the Client will receive acknowledgement of payment by Sleep Works. In-home visits and phone consultations will be confirmed once payment has been made.
Package prices exclude GST.

International bookings will incur an additional $5.00 booking fee as these payments will be processed via Paypal.
Travel costs within Hamilton are included in the package price. For travel outside of Hamilton there will be additional travel charges (request a quote).

Cancellations made more than 24 hours prior to a consultation will receive a full refund.
Cancellations made less than 24 hours prior to a consultation may receive a partial (small) refund, (at the discretion of Sleep Works).
If cancellation of a personalised sleep plan package is made following a full sleep consultation, and a sleep plan has been sent, no refund will be issued.

Additional ("fine-tune") follow-up support is to be used within three months of purchasing.
A fair use policy applies with respect to text message support. Texts will be answered between 7am and 9pm.
One week of follow-up support consists of five x 30 minute phone calls and emails every 24 hrs to review logs.
Two weeks of follow-up support consists of seven x 30 minute phone calls and emails every 24 hrs to review logs

Sleep Works adhere to and follow all WHO breastfeeding guidelines. Please click here to read more.
Sleep Works adhere to and follow all of the American Academy of Pediatrics safe sleeping guidelines. Please click here to read more.
Sleep Works does not offer any medical advice, services or treatment to any client. If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or pediatrician immediately.
Sleep Works is fully covered with professional indemnity insurance and IICT insurance.